Technical support engineer (Field)

Eligibility Criteria:

• Candidates must have their Laptop and 2 Wheeler Mandatory.
• Candidates should know the vernacular language.
• Candidates should be comfortable in fieldwork.

Roles and Responsibilities:

• Can visit our Restaurant Partners in the Field.
• Provide service and customer support during field visits.
• Install our POS software in their System / Device.
• Give training about our product to our client.
• Diagnose errors or technical problems and determine proper solutions to resolve their queries.
• Build positive relationships with customers.
• Research and identify solutions to software and hardware issues.
• Understand the Root Cause for the ongoing problem.
• Ensure all issues are properly logged.

Additional Qualification and Skills:

• Experience with remote desktop applications and help desk software a...