Technical Support Engineer / Executive

We are looking for a passionate and enthusiastic Technical Support Engineer (Fresher) to join our support team. The candidate will be responsible for assisting customers in resolving technical issues, providing product guidance, and ensuring smooth functioning of IT/software solutions. This role is ideal for individuals with strong problem-solving skills, a customer-first attitude, and a keen interest in technology.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or remote sessions.
• Installation, Configuration and Troubleshoot issues related to Document Management software applications.
• Log, track, and manage customer issues using ticketing systems.
• Collaborate with senior engineers and development teams to resolve complex technical problems.
• Assist in installation, configuration, and maintenance of applications or systems as required.
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