Technical Support Engineer

ProFinda is a fast-growing, innovative SaaS company revolutionizing how organizations understand, mobilize, and manage their workforce and skills. Our platform uses cutting-edge AI to match people to the right projects and opportunities, enabling unprecedented agility and efficiency for our global client base. We work with some of the world's largest and most complex organizations, and our success is directly tied to the deep, trusted relationships we build with them.

We are seeking a highly technical Level 3 Support Engineer to serve as the critical bridge between our Tier 2 Support team and our Core Development organisation. This is a high-impact SME (Subject Matter Expert) role. You will be responsible for performing deep-dive root cause analysis on complex technical issues, scripts to automate solutions, and when necessary writing and submitting patches directly to the Rails codebase. Your goal is to increase the Support-led resolution rate and ensure only the most compl...