Technical Support Engineer - English

Job Summary We are looking for a motivated Technical Support Engineer with 6 months to 1 year of experience and a background in Computer Science, Computer Science Engineering, or a related field. This role will support US-based customers, so excellent English communication skills are essential. The ideal candidate is technically curious, customer-focused, and eager to grow in a fast-paced, collaborative environment. Key Responsibilities Provide technical support to US customers via phone, email, and ticketing systems Troubleshoot basic to intermediate technical issues related to software, systems, or applications Clearly document customer issues, resolutions, and follow-ups Communicate technical concepts in a clear, professional, and customer-friendly manner Escalate complex issues to senior engineers when required Follow support processes, SLAs, and quality standards Collaborate with internal technical and customer success teams Continuously learn new tools, systems, and technologies ...