Technical Support Engineer (Electrical)

UK - Theale RG7 4RA | Product & Technology | Full time

We’re looking for a Technical Support Specialist to join our UK team, helping to streamline technical support and complement the efforts of our account managers to focus on business growth. You’ll be the first point of contact for installers needing assistance with our range of hardware, software, and integrations, ensuring issues are resolved efficiently and effectively.

This role isn’t just about answering tickets—it’s about problem-solving, efficiency, and great customer service. You’ll work at a good pace, focusing on practical solutions rather than getting lost in unnecessary deep dives. A strong understanding of networking fundamentals will be beneficial. The right person will have a technical mindset, a natural curiosity for how things work, and the ability to explain complex concepts simply and effectively.

Giving installers the best service in the industry is at the core of our company cre...