Technical Support Engineer

Introduction

Our client is a dynamic fintech organisation transforming how customers experience digital payments. They're growing quickly and need a
Technical Support Engineer
to act as the bridge between Customer Support and Engineering; someone who enjoys solving complex problems, improving systems, and helping teams work more efficiently. This role has a hybrid work model and is based in Sandton.

Duties & Responsibilities

As the Technical Support Engineer, you'll be the first technical point of contact for the Support team. Your role will focus on investigating and resolving technical issues before they reach the Engineering team, ensuring a seamless customer experience and reducing development interruptions.

Key responsibilities include:

• Investigating and triaging escalated support tickets.
• Running SQL queries and reviewing logs to diagnose user or order-level issues.
• Identifying whether an issue is caused by user e...