Job Description

Skills


Windows Troubleshooting, Office 365, Active Directory, Dynamic Host Configuration Protocol (DHCP), Mail flow, MacOS Support, Patch Management, ITIL

Job Title


Technical Support Engineer

Experience


3+ years

Responsibilities


We are seeking a skilled and experienced End User Support candidate to join our IT infrastructure team. The ideal candidate will possess at least 3-5 years of hands‑on experience supporting end users and troubleshooting IT issues.

Key Responsibilities

  • Proficiency in Microsoft Windows Server OS and Client OS 11, and mobile devices.
  • Efficient management and maintenance of end‑user IT assets, including laptops, PCs, software, printers, scanners, video conferencing devices, attendance systems, and IP telephones.
  • Experience with ITIL‑based service desk ticketing tools, SLAs, and remote support tools, with knowledge of incident management, servic...

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