Job Description

We are looking for a technical support professional.


Job description:

First Point of Contact for Technical Assistance

  • Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.

  • Assist with issues related to mobile devices and other peripherals.

Troubleshooting on Windows and Mac OS Platforms

  • Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.

Hardware and Software Configuration and Adjustment

  • Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.

Application Installation Guidance

  • Provide detailed instructions for application installation, ensuring users complete the process successfully.

Inc...

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