Job Description
This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at Already in revenues , profitable with 3000+ business customers across 30+ countries. There is an existing experienced sales and support team, we are expanding it.
Salary range - 10 to 16 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.
* B2 B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration).
* Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. Troubleshoot product issues through tutorials and guides.
* Explain Pricing to customers.
* Conversation over tickets, emals , chat, call, online calls with customers.
* Create short tutorials for product integration and issue solutions.
* English proficiency is a must, we have 60% customers from outside I...
Salary range - 10 to 16 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.
* B2 B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration).
* Ability to understand the technical product and explain it to e-learning and media businesses and make them customers. Troubleshoot product issues through tutorials and guides.
* Explain Pricing to customers.
* Conversation over tickets, emals , chat, call, online calls with customers.
* Create short tutorials for product integration and issue solutions.
* English proficiency is a must, we have 60% customers from outside I...
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