Technical Support Engineer

Job Summary: The Technical Support Engineer addresses high level (L2/L3) of technical inquiries which includes Hardware/Software and Other Designated Client Product(s). You will be Responsible in Providing Assistance to External User(s) of the Client's Technical Product(s) or Service(s) by Answering Related Question(s) and Providing Resolution Option(s) Involved in their Use - while also Ensuring that Service(s) Delivered to all the Consumer(s) are Aligned with Contractual Performance Indicator(s) and Service Level Agreement(s).

Essential Duties and Responsibilities:

• Assist External User(s) of our Client's Technical Product(s) and Service(s), Investigate, Research, Identify, and Provide Resolution Option(s) to User Question(s) and Problem(s), Greet Customer(s) in a Courteous and Professional Manner Using Agreed Upon Procedure(s), Listen Attentively to our Customer's Need(s) and Concern(s) and Demonstrate Empathy while Maximizing Opportunity to Build Rapport with C...