Technical Support Engineer

An exciting engineering role is available for a Technical Service Engineer to support scientific equipment used by customers across the UK. This is a hands-on position combining technical support, customer training and field service.

The Role

Provide technical support for hardware, software, and applications via phone, email, remote access, and on-site visits

Carry out equipment installation, servicing, repairs, and preventative maintenance

Travel within the UK and internationally for customer support and training

Maintain service records and support tickets using a CRM system

Produce and update technical documentation including manuals and service notes

Deliver technical demonstrations and customer training sessions

Escalate technical and quality issues and support resolution with product specialists

Support exhibitions and other technical activities as required

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