Technical Support Engineer

Technical Support Engineer – IT Ops

Job Title: Associate Technical Support Engineer- L1 TBD – Within Metro Manila or Clark

Shift: 24/7 Rotational Shifts

Benefits: HMO upon regularization (no Free dependents)

Qualifications: Experience Required: 1– 2 Years Required Skills

• Good knowledge of major Windows operating systems
• Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows & Office 365 Administration.
• Exposure to administering Active Directory & Entra ID.
• Familiar with RESTful API usage.
• Ability to read SQL queries.
• Experience with PSA/CRM tools & applications.
• Familiar with troubleshooting financial systems & POS machines.
• Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting. ...