Job Description
Technical Support Engineer
We are recruiting a Technical Support Engineer on behalf of our client. This is an excellent opportunity to join a growing team and play a key role in delivering high-quality technical support.
Main Responsibilities
* Handle pre and post-sales technical enquiries, including fault finding, product information, and spare parts support for installers and field engineers
* Take ownership of technical and service-related enquiries from installers
* Develop a strong understanding of the service department and collaborate with wider teams, including field service engineers, customer service, warranty, and sales
* Identify emerging issues and trends, escalating them to Technical Services and Product Management teams
* Provide feedback from field activity to support the development of training materials
* Stay up to date with relevant industry standards, British Standards, and Building Regulations
* Support installers with indu...
We are recruiting a Technical Support Engineer on behalf of our client. This is an excellent opportunity to join a growing team and play a key role in delivering high-quality technical support.
Main Responsibilities
* Handle pre and post-sales technical enquiries, including fault finding, product information, and spare parts support for installers and field engineers
* Take ownership of technical and service-related enquiries from installers
* Develop a strong understanding of the service department and collaborate with wider teams, including field service engineers, customer service, warranty, and sales
* Identify emerging issues and trends, escalating them to Technical Services and Product Management teams
* Provide feedback from field activity to support the development of training materials
* Stay up to date with relevant industry standards, British Standards, and Building Regulations
* Support installers with indu...
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