Job Description

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.

Responsibilities:

  • Investigate and identify root cause of customer issues and drive resolutions across various teams

  • Provide expert level technical support and deal with issues escalated by junior support staff

  • Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis

  • Act in a development capacity on product and process improvement projects

  • Document defect and enhancement requests on behalf of customers

  • Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

  • Give customers prompt and reliable updates related to applications

  • Work with internal teams in a consultative and supp...

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