Technical Support Engineer

Overview

Employer Industry: Technology and Software Solutions

Salary up to $104,500. Comprehensive benefits program supporting physical, mental, emotional, and financial health. Flexible hybrid work model, combining remote and in-office work. Opportunity for career advancement and growth within a collaborative, growth-focused environment. Chance to contribute to customer education initiatives and improve user experience.

What to Expect (Job Responsibilities)

• Provide technical support via email and live chat, diagnosing product and platform issues for non-technical users
• Investigate unexpected product behavior to identify root causes and determine resolutions
• Support customer enablement through webinars, written guides, and workflow education
• Identify recurring issues and gaps in customer understanding, sharing insights with stakeholders
• Analyze ticket trends and reports to surface patterns and opportunities ...