Technical Support Engineer

Overview

What you can expect At Zoom, customers are at the center of what we do. As Bonsai scales within Zoom, we’re evolving how we support and enable small businesses on the Bonsai platform. As a Technical Support Engineer, you’ll be a trusted technical partner—helping customers troubleshoot issues, adopt core workflows, and get lasting value from the product.

Support is the foundation, but you’ll also identify patterns, contribute to education and self-service, and partner with Product, Engineering, and Support to improve the customer experience and scale support. This role is a good fit for someone who works independently, navigates ambiguity, and goes beyond a traditional support queue.

About the Team

Bonsai, now part of Zoom, builds tools that help customers run key workflows on one platform. As the product and customer base grow, the Support team evolves how we enable customers to troubleshoot effectively, adopt best practices, and get v...