Job Description

Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer. The AWR AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of Bentley’s Assetwise Reliability (APM) product.The support team interacts with end-users, professional Services, Product Development and Project teams. This is a hands-on position that will interface with AWR product users via phone, e-mail, and support portal.  


Responsibiities:

  • Providing timely responses to Users for technical issues via emails, web, and phone for one product line
  • Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
  • Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
  • Performing testing to ensure that the ...

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