Technical Support Engineer

We are
TITAN
- a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.

We are looking to hire a technologically savvy
Technical Support
expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:

• Provide personalized support via various channels (Slack, Salesforce).
• Manage the ticketing system for our products.
• Diagnose and resolve technical issues related to our products.
• Educate customers on features and best practices.
• Escalate unresolved issues to the solutions and CS team or relevant departments.

Requirements:

• 2+ years experience in a customer technical support role in a SaaS ...