Technical Support Engineer

About the role

As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our platform. This position requires a strong analytical mindset and a problem solving attitude, as you will be responsible for understanding complex scenarios, identifying root causes, and driving effective solutions.

This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

In this role you will

• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels.
• Create and analyze SQL queries to identify and resolve customer issues.
• Collaborate with our development team to escalate and resolve compl...