Job Description
Review and investigate product and integration issues raised by clients, partners, platform providers and internal teams.
• Provide accurate guidance on product usage questions and educate customers as needed to ensure a positive user experience.
• Provides reliable solutions to a variety of problems using sound problem solving techniques. • Working in accordance with NICE support process, procedures, contractual SLA’s
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Documenting all customer interactions in CRM tool in accordance with SLA. • Resolve issues on the same day, ideally during the first interaction.
• Understand customer configurations and models with the ability to make modifications.
• Deep understanding of real-time payment systems, wire payment systems, API architecture to provide quick resolutions on critical impact i...
Ready to Apply?
Take the next step in your AI career. Submit your application to Sutherland today.
Submit Application