Job Description

Skills & Qualifications

  • Typically requires field sales experience 
  • Areas of TAC (Technical Assistance Centers) , NOC (Network Operation Centers) , SOC (Security Operation Centers) , GSC (Global Service Center) with a networking/security company. 
  • Understanding of TCP/IP, routing protocols, L2/L3 switches
  • Security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning  
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Ability to speak Portuguese is a plus or learn within 1 year. 
  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus. 

    • Job Duties and responsibilities

  • Advanced troubleshooting on the full range of Fortinet products
  • Collection, analysis and change recommendations of configuration information, customer network information and/or pac...

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