Job Description

Role Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone, support portal, or email
  • Identifying and assessing customers’ needs
  • Support for basic customer issues and requests related to IT systems and applications
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Improve customer service, perception, and satisfaction


Qualifications/Skills

  • Proven experience in IT support, Service Desk, Technical Support or Customer Support
  • Good understanding of IT concepts and 1st level support experience for:
  • M365( Outlook, Teams, OneDrive)
  • End user Device Support : Laptop OS( MS Win11, MAC IoS) support, Networking, Client VPN(Zscaler), Iphone
  • User management: ︈AD users & groups, MFA, Permissions and Access management, Azure and Intune relevant experience
  • Applicat...

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