Job Description

The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities:

  • Diagnose, troubleshoot, and resolve complex technical issues reported by pharma/life sciences customers using Voice AI based solutions
  • Acting as L2 support engineer, maintain and scale enterprise software products, ensuring high availability and performance
  • Collaborate with Operations teams (L1 support) to validate and triage customer-reported issues
  • Partner with Customer Enablement/Implementation team members, and Customer Success Managers
  • Escalate to and work with engineering teams acting as L3 (Data Science, Backend, Frontend, Infra) to identify root causes and implemen...

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