Job Description

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, or chat
  • Troubleshoot and resolve complex technical issues related to AWS services
  • Collaborate with internal teams to identify, implement, and optimize solutions for customer requests and problems
  • Develop and maintain comprehensive knowledge of AWS products, services, and best practices
  • Create and maintain technical documentation, knowledge articles, and training materials
  • Participate in ongoing training and professional development to stay current with new technologies and AWS offerings
  • Maintain high standards of customer service and ensure positive customer interactions

Skills Required
Technical Support, Aws, Troubleshooting, Customer Support, Chat Support, Technical Documentation, Cloud Solutions

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