Job Description
Join Wisedocs as a Technical Support Engineer, where you'll tackle escalated technical issues in a hybrid work environment. Utilize your platform knowledge to create impactful solutions for our clients.
This role sits between a Support Specialist and Technical Account Manager, focusing on Tier 2 support for complex escalations. You'll investigate and resolve issues exceeding standard troubleshooting, ensuring seamless customer experiences. Your expertise will also bridge the gap between support and engineering teams, making your role vital to client satisfaction and team development.
Key Responsibilities:
• Own Tier 2 support for escalated tickets
• Manage end-to-end diagnostics and resolutions
• Collaborate with Support Specialists to streamline escalations
• Provide technical guidance during configuration calls
• Document root cause findings for the knowledge base
Requirements:
• 3+ years in technical or platf...
This role sits between a Support Specialist and Technical Account Manager, focusing on Tier 2 support for complex escalations. You'll investigate and resolve issues exceeding standard troubleshooting, ensuring seamless customer experiences. Your expertise will also bridge the gap between support and engineering teams, making your role vital to client satisfaction and team development.
Key Responsibilities:
• Own Tier 2 support for escalated tickets
• Manage end-to-end diagnostics and resolutions
• Collaborate with Support Specialists to streamline escalations
• Provide technical guidance during configuration calls
• Document root cause findings for the knowledge base
Requirements:
• 3+ years in technical or platf...
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