Technical Support Engineer

What will you do?

• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?

• Effective communication skills to interact with customers and internal teams.
• Strong ability to diagnose and resolve technical issues in electroni...