Technical Support Engineer (API and SQL)

Work Setup: Hybrid (On-site for five to six weeks during their training at Sanctum, SM-North EDSA,QC then once-a-week after)

Schedule: 3pm - 12mn MNL | 10pm - 7am MNL (must be open to a shifting schedule)

Equipment: Company Provided

Start Date: ASAP

The Technical Support Engineer is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers.

What does a day in the life of a Technical Support Engineer/Application Support Engineer look like?

• Engineers pull tickets independently and own cases end-to-end

• Interpret and communicate issues across all levels (end users to C-level)

• Replicate issues within the application

• Provide technical findings and feedback to Development, Syste...