Job Description
We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide.
Roles & Responsibilities:
• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.
• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.
Qualifications:
• At least 3 years previous experience in similar position, in a software company
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,<...
• At least 3 years previous experience in similar position, in a software company
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet,<...
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