Job Description

Overview

Skills: Windows Monitoring, WMI, Syslog, Patch Management, Cisco, SolarWinds, ITSM, Microsoft Server

JOB TITLE: Technical Support Engineer - NOC

JOB PURPOSE: Provide timely response to all incidents, requests, outages, and performance alerts.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: Total 3-5 years of experience in Monitoring and L1 level knowledge in IT infrastructure domain.

REPORTING TO: Service Delivery Manager

Responsibilities
  • Good understanding of monitoring tool (SolarWinds) and ITSM tool
  • Provide timely response to all incidents, requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding on reporting based on the customer requirement.
  • Recognize, identify and prioritize incidents in accor...

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