Technical Support Engineer – 2nd Level

Your tasks

• Provide 2nd level technical support to international sales and service network, as well as to customers worldwide.
• Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans.
• Ensure accurate and regular updates of claims through the ticketing tool.
• Coordinate with internal departments for complex technical investigations and follow-up on agreed actions.
• Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.

Your profile

• Technical education in mechanics, electronics, automation or a similar field.
• At least 2 years of experience in technical support, field service or troubleshooting.
• Strong analytical mindset and structured problem-solving approach.
• Customer-oriented, proactive and able to...