Technical Support Engineer 2

Job Description
If you are a Technical Support Engineer professional looking for an opportunity to grow your career, this role offers the chance to partner with customers and ensure their success through deep technical knowledge of products, platforms, and systems. You will play a key role in resolving technical challenges, building customer loyalty, and serving as a trusted advisor who advocates for improvements and innovation.

In This Role, Your Responsibilities Will Be:

• Resolve technical issues for customers across all account tiers during installation, implementation, and maintenance of Emerson products and platforms.
• Escalate complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Report design, reliability, or maintenance issues to R&D that arise during support interactions.
• Build customer proficiency through standard services, including formal training and techni...