Technical Support Director, APAC

We are seeking a motivated and experienced Director of Technical Support to lead the APAC region. The ideal candidate will actively participate in providing top-notch support to our large enterprise clients and oversee our team of skilled engineers who specialize in solving complex problems related to various blockchains and Fireblocks Infrastructure. As the Director of Technical Support in APAC, you will be responsible for planning, building, recruiting, hiring, and engaging with our top customers in the region.

What You'll Do:

• Hands-On Involvement in Incident Management
• Ensuring Operational Excellence and engaging with top customers to deliver high-quality service
• Focus on Customer Satisfaction, Productivity, Training of TAC & TAM, and Employee retention & Growth
• Expanding and Scaling our Platinum/Premium Support strategy, direction, and initiatives
• Working closely with Sales and other GTM teams regarding mutual ...