Job Description
Key Responsibilities:
- Handle customer queries via phone, email, and chat, providing technical assistance and product support.
- Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
- Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
- Log and update customer interaction details accurately in CRM/support tools.
- Meet defined SLAs for response time, resolution, and customer satisfaction.
- Educate customers on product features, usage tips, and best practices.
- Collaborate with other teams (development, sales, QA) to improve service quality.
Skills & Qualifications:
- Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
- Strong communication skills in English (spoken and written) with a clear accent.
- Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
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