Technical Support Consultant

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. Our solutions enable retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that increase store performance. Users benefit from a comprehensive library of resources available on our online learning platform and our DotActiv searchable knowledgebase.

There are times when software users need knowledgeable support from an empathetic technical support specialist. As technical support, your main duties would be as follows:

Responsibilities

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice...