Job Description
Responsibilities
- Modify and build application and content configuration.
- Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
- Document issues and customer requests, following standard operating procedures and meeting SLAs.
- Explain and demonstrate application issues to product and solutions teams and convey customer requests.
- Communicate with solution management teams to improve on current design or to identify potential problems.
- Develop training content for customers and support team members.
- Mentor junior team members.
- Work with members from other teams to analyze the clinical impact of software issues and enhancements.
- US Healthcare domain knowledge with healthcare application implementation or support experience.
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