Technical Support Consultant

We are seeking a Technical Support Engineer to deliver enterprise-level support to our customers.  This remote consultancy role will involve working alongside skilled and experienced engineers.

Technical Support Engineer responsibilities include assisting customers by investigating and diagnosing issues, reporting bugs and problems to our Development team, building lab environments, and testing products for the next release.  Depending on the customer's preference and the complexity of the situation, you will use a combination of email, chat, phone, and remote support tools to assist our customers.

This role is unique, as we need people with skills across various backgrounds and disciplines, including Linux, Microsoft (Windows Server & enterprise applications), and Networking (TCP/UDP, routing, etc.).  Most importantly, they must be able to deal with customers in a professional and friendly manner.  Our customer support reputation is among the best in the business, and...