Job Description

Responsibilities:



  • Support with the design of Service Upgrade kits and component substitutes. 

  • Create drawings for upgrade kits. Including installation and packaging instructions. 

  • Create bill of materials (BOM) required for new upgrade kits 

  • Create or revise product documentation in CAD, Solid Edge, Agile EC, and PLM systems.

  • Work with Production and Field associates to build prototypes and provide direction when needed.

  • Review and approve Engineering changes in PD Cloud.

  • Perform Change Originator and Change Analyst for Engineering Change Notices.

  • Provide training and escalated support to technical support team members during the release of upgrade kits 

  • Support New Product Development for service readiness and participate in projects as necessary

  • Daily interaction with Technical and Field Support teams and exte...

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