Technical Support Consultant

The Opportunity:

As a Technical Support Consultant, you will play a significant role in Performio providing world class support to our customers. With our tried and tested onboarding process, you will soon become familiar with the Performio product and company.

You will draw on previous support experience to monitor for new support requests in Zendesk, provide initial triage with 1st and 2nd level support, ensuring the customer is kept up to date and the request is completed within a timely manner.

You will collaborate with other teams to ensure more complex requests are managed efficiently and will provide feedback to help improve product and solution knowledge as well as processes.

Answers to questions asked by customers that are not in the knowledge base will be reviewed and added to the knowledge base if appropriate. We're looking for someone who thinks ahead, recognising opportunities to help customers help themselve...