Job Description

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LOCATION:

Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines

JOB DESCRIPTION:

  • The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

JOB RESPONSIBILITIES:

  • Provides technical support and guidance to resolve users' computer hardware and software problems.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vend...

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