Job Description
Job Description
Job Description
We are looking for a proactive and customer-focused Technical Service Desk Analyst to provide first-line technical support. This role involves assisting users in troubleshooting hardware, software, and network-related issues, ensuring efficient resolution of incidents and service requests.
Requirements
Job Description
We are looking for a proactive and customer-focused Technical Service Desk Analyst to provide first-line technical support. This role involves assisting users in troubleshooting hardware, software, and network-related issues, ensuring efficient resolution of incidents and service requests.
Requirements
- Resource should have work experience in International Markets (US/UK/EU)
- Respond to and resolve IT support tickets via phone or chat.
- Troubleshoot hardware, software, and basic networking issues
- Escalate complex problems to second-level support teams
- Maintain accurate records and documentation
- Assist with user account setup, access and other user related tasks.
- Date - February 04 th to February 06 th ;
- Time – 2:30 pm to 5:30 pm
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