Job Description
FunctieomschrijvingAnswering daily technical questions and problem descriptions via email. Escalating complex issues to the R&D team in China via email and WeChat. Providing online training to customers and partners on Urovo's software and devices. Occasionally visiting customers, partners, and attending international exhibitions ...
As a Technical Support Employee, you are the technical backbone for Urovo's partners, customers, and internal sales team across Europe. You will handle technical questions and problems related to our extensive range of Android-based mobile scanning devices. Your main form of communication will be email, and you will also collaborate directly with our R&D team in China. This is not a direct end-user helpdesk role; you will empower our partners to provide excellent support. Your responsibilities will also include providing online training, managing technical documentation, and occasionally travelling to support your colleagues.
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