Job Description

Overview:

Be the expert that customers and internal teams rely on when challenges get complex. As a Technical Support Specialist at Xerox, you will play a critical role in resolving advanced issues, collaborating across teams, and enhancing the customer experience for sophisticated, high-tech solutions.

What You’ll Do:

  • Provide advanced technical support to field engineers, technicians, and product teams for complex electro-mechanical systems and enterprise software

  • Diagnose, troubleshoot, and resolve critical issues beyond the scope of frontline support

  • Communicate persistent product issues to engineering teams for design or software enhancements

  • Participate in customer installations and technical training as needed

  • Deliver accurate, clear, and timely support in high-stakes, technical environments

    • What You Need to Succeed:

  • Experience su...

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