Job Description


Technical Support Specialist (Tier 1, 2, and 3)


Overview
We are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently at their respective support levels.

Responsibilities


Tier 1 (Frontline Support):

  • Respond to customer inquiries via chat, email, or phone.
  • Document and escalate issues that require higher-level support.
  • Perform initial troubleshooting for common technical issues.
  • Provide step-by-step guidance for users to resolve basic problems.

    • Tier 2 (Intermediate Support):

  • Handle escalated issues from Tier 1 requiring deeper investigation.
  • Diagnose and resolve moderately complex technical problems.
  • Collaborate with product and engineeri...

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