Technical Support

Location: Filinvest Alabang, Muntinlupa
Schedule: Evening shift with a roster schedule (9pm to 6am, 1am to 10am)
Company Type: BPO serving US-based clients

Job Summary:
We are a BPO company based in Filinvest Alabang, Muntinlupa, supporting US-based clients. We are looking for a skilled Technical Support Representative to provide excellent support for POS systems and credit card processing services. The ideal candidate will have strong technical aptitude, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

• Technical Support: Deliver frontline support via phone, email, or chat. Troubleshoot hardware and software issues related to POS systems and credit card processing.
• Product Demonstrations: Conduct live or virtual demos tailored to client needs. Assist with onboarding and setup.
• System Maintenance: Configure, update, and maintain POS systems to ensure optimal performance and security.
• User...