Job Description

As a Technical Support Associate, you’ll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related inquiries — primarily over the phone, but also via email, web forms, and occasionally in person. You’ll collaborate closely with our Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring our customers receive exceptional support and maintain confidence in Sonova’s solutions.


Key Responsibilities

  • Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively

  • Support internal colleagues with technical queries or issues

  • Provide assistance with fitting software and Noah system

  • Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team

  • Engage in continued p...

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