Job Description

Description

Technical Support, Associate Lead II

Remote - Chennai, India or Bangalore, India 

About the Role

Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.

Responsibilities

  • Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2
  • Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base
  • Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers
  • Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your ...

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