Technical Support Assistant

Provide day-to-day technical support for desktop systems to ensure proper operation of technology applications and equipment.

Responsible for managing and monitoring support through the company's service provider, ensuring efficient communication between the user and internal departments. This role plays a key part in providing timely technical assistance and ensuring smooth coordination for issue resolution.

· Applies understanding and knowledge of information systems products and services to assist users.

· Coordinates referrals to appropriate technical or service personnel.

· Receives and prioritizes issues and forwards using appropriate escalation procedures.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• At least 1-2 years of experience in helpdesk, technical support, or coordination role.
• Fresh Graduate are welcome to apply
• Strong communicat...