Job Description

Technical Support Assistant - IT

  • Domain, SSL, payment gateway and email Management (Registration, Renewal).
  • Collecting requirements/updating from Clients in both website and Desktop applications.
  • Complete detailed reports listing requests for technical assistance.
  • Providing client support to solve issues in both Website and Desktop applications.
  • Act as the initial point of contact for domain or website related concerns from clients.
  • Invoice generation for clients and follow up.
  • Plesk and C-panel management.
  • Maintain a working log detailing updates, as well as the date of completion.
  • Meetings with clients to analyse, troubleshoot and diagnose issues.
  • Escalate issues to concerned team and follow up till the resolution of ticket

Requirements

  • Ability to prioritize and manage several milestones and tasks efficiently
  • Comfortable wor...

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