Job Description


Position Overview

This role provides technical customer service support and troubleshooting via phone and online chat. The position focuses on customer satisfaction through timely responses and effective problem resolution.

  • % IT-related tasks
  • % technical support for cremation equipment and customer service
  • % advanced electrical troubleshooting and component calibration

    • The role requires adaptability, as one of our control systems is new and still evolving. Candidates must be able to learn on the job and keep up with process and training updates.

    Key Responsibilities
  • Provide technical support to clients via phone and online platforms (TeamViewer, Zendesk, ECatcher).
  • Set up online customers using web interfaces.
  • Document all support activities in TeamViewer, Salesforce, and ECatcher.
  • Perform advanced electrical troubleshooting and calibrate components as needed.
  • Additional duties...

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