Job Description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Overview

Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.

Your Role Accountabilities:

  • Operations and Administration
    • Provide escalation support from level 1 support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
    • Provide remote/virtual support using Zoom or other remote tools available to technicians.
    • Work on Global Service Desk incidents/requests that are routed to the Global Service Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests.
    • Use additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.
  • Escalations, Collaboration, and Documentation
    • Re...

Ready to Apply?

Take the next step in your AI career. Submit your application to Warner Bros. Entertainment today.

Submit Application